Order Cancellation Policy
At Raycial, we understand that plans can change. If you need to cancel your order, please review our cancellation policy below.
Cancellation Timeframe
You may request to cancel your order within 1 hour of placing it.
Because we process orders quickly to ensure fast shipping, cancellation requests submitted after this timeframe may not be possible if your order has already entered processing or has been shipped.
How to Cancel an Order
If you wish to cancel your order, please contact us as soon as possible.
Email: contact@raycial.com
Please include:
- Your order number
- The name used for the order
- Your cancellation request
Our customer support team will verify your order status and inform you whether your cancellation can be completed.
Orders Already in Processing
If your order has already entered processing or has been prepared for shipment, we may be unable to cancel it.
In this case, you may still be eligible to return the item after delivery in accordance with our Return & Refund Policy.
Orders Already Shipped
Once an order has been shipped, it can no longer be canceled.
After receiving your order, you may request a return if the product meets the requirements outlined in our Return & Refund Policy.
Refunds for Canceled Orders
If your cancellation request is approved before processing begins:
- Your order will be canceled.
- A full refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Processing times may vary between financial institutions.
Incorrect Orders
If you accidentally ordered the wrong item or entered incorrect shipping information, please contact us immediately.
If your order has not yet been processed, we will do our best to:
- Update your shipping address
- Correct your order details
- Cancel the order if requested
While we will make every effort to assist, we cannot guarantee changes once processing has begun.
Need Assistance?
If you have any questions regarding order cancellations, please contact our customer support team.
Raycial
Email: contact@raycial.com
We aim to respond as quickly as possible during our regular business hours.
Changes to This Policy
Raycial reserves the right to update or modify this Order Cancellation Policy at any time.
Any changes become effective immediately upon publication on this page.
Thank you for choosing Raycial. We appreciate your trust and are committed to providing a smooth, transparent, and customer-focused shopping experience.